Travel agents offer value-added services to counter competition

Regi Philip, an IATA accredited travel agent, has recently shifted his small 300 sq ft office to plush 1000 sq ft office in Fort, a costliest business area near CST Railway Station in Mumbai. Regi, who was always busy on his high-end mobile phone, now employs 27 staff in new premises against 16. Neither online sales or travel portals for booking airlines dampened the spirit of Philip, who boasts 18 years of experience in travel business.

Online bookings, easy access to the internet have threatened the very core of the travel business and particularly the livelihoods of agents like Regi. But while others are scrambling around, Regi is determined to fight back.

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