For the disabled, flying is an ordeal

 Social worker Natwarlal Worah (95) and wife Pushpa (90)—both wheelchair users—-travel to their hometown Bhavnagar at least four times a year. The recent boom in low-cost airlines encouraged the couple to swap the 14-hour-long train journey for an hour-long flight.

But their first flight turned out to be such an ordeal that the couple don’t want to fly again.

“The airline told us that there would be an additional charge for the wheelchairs, since it was a low-cost airline,’’ says Worah. The couple shelled out Rs 400 and expected “fabulous service” in return, but were shocked when confronted with the realities of traversing the Indian skies as wheelchair-bound passengers.

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