Passenger first on Indian’s consolidation flight plan

In the new year the experience of flying with the state-owned airline, Indian, will begin at home. The airline plans to introduce web-based check-in that will allow a passenger to arrive at the airport, collect the boarding card and head for the security check without having to wait at the airport check-in counter.

Sources told Business Line that the new initiative is a part of the larger technological upgrade being planned with the airline putting in place a modern Passenger Service System (PSS). The web check-in, initially likely to be available in the metros, will become a country-wide facility in phases, from early next year.

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